Our Water Damage Restoration Process
When responding to a water damage emergency, we begin with a detailed inspection of your home or property, including a damage assessment. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action.
Identify and Stop the Water Source
We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.
- Stop the Source
- Check for Contaminated Water
Identify the Type of Water
We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.
- Category 1: "Clean Water"
- Category 2: "Gray Water"
- Category 3: "Black Water"
Survey the Extent of the Water Damage and Inspect the Premises
We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.
- Survey Damage
- Complete Safety Inspection
Move or Block Furniture
We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.
After the inspection and damage assessment step, the water extraction process begins. This step removes the majority of the water. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.
Drying / Dehumidification
Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.
- Use Dehumidification Equipment
- Use Monitoring Equipment to Track Progress
Tips for a Fire at Home
If you have a fire in your home we understand you won’t be out there on the web looking for tips, but maybe by reading this ahead of time some of these will stick in your head if you do fall into this position.
At SERVPRO we have to goal in mind to make it “Like it never even happened,” in your home. Whether it smoked or smoldered we will make sure our professionally trained crew will be there for you.
Here are a few Do’s and Don’ts if you have fire and smoke damage.
- Limit movement of people in the structure to prevent soot particles from being embedded into upholstery and carpets.
- Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
- Place dry, colorfast towels on rugs, upholstery and carpet traffic areas.
- If electricity is off, empty freezer and refrigerator completely, and prop doors open to prevent odor.
- Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances. Then protect with a light coat of lubricant.
- Pour RV antifreeze into sinks, toilet bowl, holding tanks, and tubs if heat is off during freezing season.
- Gently wash both side of leaves and indoor plants.
- Change HVAC filter, but leave system off until checked by trained professional.
- Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.
- DON’T attempt to wash any walls or painted surfaces without first contacting SERVPRO of Barron, Dunn, and Rusk Counties Professional.
- DON’T attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of Barron, Dunn, and Rusk Counties.
- DON’T attempt to clean any electrical appliances that may have been close to fire, heat or water without first consulting an authorized repair service person.
- DON’T consume any canned or packaged food or beverages that may have been stored close to fire, heat or water. They could be contaminated.
- DON’T turn on ceiling fixtures if ceiling is wet, wiring may be wet or damaged and cause electrical shock.
- DON’T send garments to the dry cleaner, Improper cleaning may set the smoke odor.
Fire, Smoke, and Soot Restoration
Your home or commercial facility contains many of your most valuable possessions. SERVPRO® Franchise Professionals understand the trauma that follows a loss. When fire damage takes control of your life, we help you take it back.
- Inventory – One of the first priorities in fire restoration is to complete an accurate inventory to help ensure you can properly account for all your belongings. Your SERVPRO® Franchise Professional can provide a detailed room-by-room inventory of contents, including digital photographs and bar codes for each item, suitable for filing insurance claims forms and relieving you of this often stressful and time consuming process.
- Move Outs – When the structure has suffered extensive damage, the cleanup and restoration process may need to be facilitated by relocating the contents for cleaning, deodorization and storage while structural repairs are being completed. A supervised moving crew can carefully pack and move the entire contents of your home or office.
- Contents Cleaning – All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. SERVPRO® Franchise Professionals begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. SERVPRO® Franchise Professionals can provide wet or dry cleaning. Additionally, all the other restorable contents will be cleaned and deodorized as close to preloss condition as possible. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more.
- Ceilings and Walls – Your local SERVPRO® Franchise Professional will pretest to analyze the extent of the damage to your ceilings, walls and woodwork. SERVPRO® Franchise Professionals can reduce the cost of recovery by expertly cleaning lighter soot without incurring the expense associated with repainting. When higher concentrations of soot exist, SERVPRO® Franchise Professionals will clean the area to prepare the surface for smooth painting.
- Carpet & Floor Restoration – After a smoke or fire damage, carpeting and floors will often need a deep and thorough cleaning. Residue from smoke or soot settles and is ground into flooring every time someone walks on it. Whether it is wall-to-wall carpeting or the most expensive tile floor, SERVPRO® Franchise Professionals have the experience, equipment and cleaning products to clean and protect all types of flooring surfaces.
- Ductwork – The ductwork and HVAC system will be inspected to determine if they were affected by the smoke damage. Depending on the amount of damage, the proper restoration process will be determined to clean and deodorize your HVAC and duct system.
- SERVPRO® Franchise Professionals provide specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. SERVPRO® Franchise Professionals do not merely cover up lingering odors with a fragrance, they seek out the sources of the odor and remove them. Ask your SERVPRO® Franchise Professional to explain the various deodorization methods available and which will work best for you.
Call Us Today – 301-588-2240
Clothes dryer fires happen more often than one might think, accounting for 16,800 home structure fires in 2010 and doing more than $236 million in property damage according to the National Fire Protection Association. The most frequent causes of fires in dryers are lint/dust (29%) and clothing (28%). In washers, they are wire or cable insulation (26%), the appliance housing (21%) or the drive belt (15%).
Dryers were involved in 92% of the Washer/Dryer fires; the risk of fire was basically the same for both gas and electric-powered dryers.
- Clean the lint screen frequently and don’t run the dryer without it.
- For gas and propane dryers, make sure there aren’t any leaks in the lines.
- Vent the dryer to the outside of the house and ensure nothing blocks the vent pipe.
- Clean the vent pipe and the area where the screen is housed.
- Keep the area around the dryer free of combustible materials.
Build Your Emergency Kit
Whether if it is at home, in a business setting, or in your very own vehicle, it is important to be properly equipped with an emergency kit.
Now, the true question is what are the essentials needed to complete this kit? Ready.gov suggests having enough supplies to last you at least three days. In the state of an emergency, this is critical.
Below, you can find a list of items that we believe are necessary to include in your emergency kit:
- 3 day supply of non-perishable foods
- First aid kit
- Fire extinguisher
- Hygiene products
- Matches in a waterproof container
- Wrench or pliers to turn off utilities
- Whistle - to signal for help
- Pet supplies
- Infant formula and diapers
- Important documents such as insurance policies, IDs, and bank records in a plastic container
Establishing an Emergency Ready Plan for Your Business
You can’t plan when an emergency will arise, but you can prepare for it before it does. This is especially important if you are a business owner. When a disaster occurs in your business, everything screeches to a halt. You are no longer able to help your customers and clients. You are no longer able to offer your services. You are no longer bringing in an income. Business has been interrupted and depending on the extent of the damage, you may be looking at a long road to recovery – not just for remediation, but also to get your business back to where it was before the disaster happened. So, what can you do to prevent an emergency situation from shutting down your business? While you can’t necessarily prevent disaster from occurring (it happens to the best of us), you can prepare for what to do when it does. Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how fire and water affect your business.
That is where SERVPRO comes in. We can establish a plan for your business using our ERP, or Emergency READY Profile.
- A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
- A Profile Document containing only the crucial information you will need in case of an emergency. It doesn’t take very long to complete, but it will save you a lot of time (and from one more headache) if you ever need it.
- A guide to help you get back into your building following a disaster. By having an immediate plan of action, you can help minimize downtime.
- Establishes SERVPRO as your emergency mitigation and restoration provider. You have a provider that is recognized as an industry leader and is located right here in San Antonio.
- Identifies the line of command for authorizing work to begin. This saves time so that we can begin the work of mitigating the damage immediately, which can save you both time and money.
- Provides important facility details such as priority contact information, priority areas, and shut-off valves. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”
Rain, Rain, Go Away!
There is never a good time for it to be raining inside a building. An in-depth job scope and work plan are developed quickly to get the water out and dry the interior. Industrial water extractors, a desiccant dehumidifier the size of a tractor trailer, plenty of staff, and SERVPRO know-how to get the job started quickly and correctly. Working around the clock for days, our employees and hundreds of pieces of equipment work away to get the elementary school cleaned up and ready for the first day of school.
What a sense of satisfaction it is to see this school opening right on time due to the hard work of our SERVPRO employees along with the faculty and staff of the school and the community!! It just goes to show that no job is too big or too small for our SERVPRO team.
With over 50 years in the industry, we know just what to do in the case of a water event that causes damage to a school, business or home! We make it "Like it never even happened."
SERVPRO of Chevy Chase / Silver Spring is an IICRC Certified Firm. What does that mean and more importantly, why should you care?
IICRC is an acronym for the Institute of Inspection Cleaning and Restoration Certification. It is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. In laymen’s terms, it is the governing body that regulates and sets the standards for our industry.
The following certifications are held by one or more of our local SERVPRO team members:
- AMRT- Applied Microbial Remediation Technician
- ASD - Applied Structural Drying
- CCT- Carpet Cleaning Technician
- FSRT- Fire & Smoke Damage Restoration Technician
- OCT- Odor Control Technician
What does this have to do with you? By closely following the standards set forth by the IICRC you can have peace of mind you are getting very best service possible. Our process uses the best practices in the industry to guarantee the safest, most efficient, and healthy clean up of any disaster you may be faced with.
Be Prepared for When Storms Hit
Whether there is heavy rain, freezing temperatures, damaging winds, or sleet and snow, all of these can cause property damage. You can't control mother nature, but you can be prepared.
Here are some tips to help you:
-Check for tree limbs and branches that might have fallen.
-Roofs, pipes and gutters should all be inspected and make sure they are in proper working order. Clear gutters from debris, a damming effect could cause roof damage or interior water problems. Downspouts should be facing away from the home or building.
-Clean your chimneys and exhaust systems from debris.
-Test your gas lines for leaks.
-Inspect your property for proper drainage.
-Protect pipes from freezing by allowing water to drip when temperatures dip below freezing. If any pipes are under cabinets leave the cabinets open. Make sure exterior pipes are properly insulated.
-If there are any outdoor faucets, you might want to shut the water off.
-Make sure all exterior doors and windows have sufficient weather stripping.
3 Tips on How to Operate Your Business During a Power Outage
One of the most common issues is a loss of power, especially during thunder and wind storms. Dealing with a power outage can be frustrating, but there are a few strategies you can use to continue daily operations when bad weather tries to interrupt them.
1. Be Prepared With a Generator
Having a portable generator on hand can help you keep your business operating during a storm. This can be especially useful when you have a store full of customers. A generator can keep the lights, heat or air conditioner on. If you own a restaurant, a generator can keep your fridge and freezers running to avoid food spoilage.
2. Find Nearby Wi-Fi
If you own a small business, you can move your operations to a nearby café or coffee shop to take advantage of free Wi-Fi services. Consider using the downtime to hold a meeting there or catch up on invoices. You can also contact a storm damage and cleanup service from your laptop if your phone service is down and you do not have access to a cell phone.
3. Connect at Home
If a power outage forces you to temporarily shut down your building, you can save time by working from home and connecting with your employees from there. Have your social media manager work on new infographics and inform your followers of the temporary closure. Your content writers and bloggers can write from home and send you their articles via email. While this is not the most ideal way to operate, it may help you avoid a complete shutdown until the power returns.