What our Customers say...

Testimonials

Edwin,



I appreciate you coming by personally to check on things and your understanding of our concerns. We really want to thank you for sending the crew to help us get our basement back in order.  The crew did great work and we made a lot of progress.  Unfortunately, we ran out of swing space to finish.  At least the heavy lifting is complete and now it is a matter of unpacking the 25 or so boxes and putting the contents back where they belong.



My wife and I have doctors appointments Thursday and Friday.  We are also working on getting things back in order so the remainder of contents can be placed.  In between doctors appointments and unpacking, though we still have a lot to do, we can see a light at the end of the tunnel.  Hopefully, in the near future we will need two or three people for a few hours to restore the basement to "as if it never even happened" condition.  



We talked to the crew that was here and they understand what we are trying to do.  As I mentioned before they all have been great to work with.  I believe if you send the same ladies back we could knock this out very quickly.



Regards,



Bob Dorsey  

Really appreciated how prompt and professional the team at SERVPRO was. When I had a leak in my wall, SERVPRO was there! Everyone was exceptionally nice and very knowledgeable and I would recommend them to my family and friends!

True professionals!

These guys are great! You never expect a disaster at home but if it happens they will fix it quickly and at a reasonable price.

I am very pleased with my carpet cleaning. The SERVPRO team did a good job, a good price, done quickly and on time.

SERVPRO made this process much easier for me with their professionalism and the way the communicated with me every step of the way. 

We had flooding in our house. I was ready to chalk the house up as a total loss. SERVPRO came in and did an outstanding job, not only drying our house, but putting my mind at ease too.

We use SERVPRO Silver Spring for just about everything. Cleaning, emergencies. They do a fantastic job and we are always very impressed by their professionalism.

Great company! Reliable and affordable. They did an excellent job cleaning our carpets. The carpets look brand new.

Great Crew. Extremely professional and did a great job with water mitigation. I would recommend them to anyone in the need of their service.

After our kitchen fire, SERVPRO did an excellent job on the clean up. Highly recommend this business!

We have never seen a company like SERVPRO.  The team of people that came into our home, treated us like we were their family.  They were professional, sympathetic and kind.  I would consider using them if you were in a horrible position like we were.  I give them all 10's.

I was impressed by your team of people that came into my home.  I thought they did an outstanding job and performed the work exactly as they explained.  I liked how they showed up with smiles on their faces every day. Have a nice day.

I want to tell your company that your employees went above and beyond my expectations.  It was a Sunday morning before church and your crews showed up exactly when they said they would and even called me later to address my questions.  Your team is exceptional!

Your crews were extremely professional and courteous.  I was pleasantly surprised at the work ethic your crews maintained.  I always heard great things about your office but I still think they went above and beyond my expectations.

Unbelievable how the SERVPRO showed up on time.  They even called on their way and made me feel at ease.  I would use them again if I ever were to have an emergency.  Well done SERVPRO!

o Whom It May Concern:

I would like to commend your team for their quick response to my mother's home.  She was quite overwhelmed and you made her at ease.  The home is like your commercial. "Like it never even happened." Job well done!

Jeff

Your crews were extremely professional and courteous.  I was pleasantly surprised at the work ethic your crews maintained.  I always heard great things about your office but I still think they went above and beyond my expectations.

I was impressed by your team of people that came into my home.  I thought they did an outstanding job and performed the work exactly as they explained.  I liked how they showed up with smiles on their faces every day. Have a nice day.

Our building was flooded pretty bad. Your team was here right away and kept me up to date with the progress the whole time. Now I know I have a company I can rely on.

SERVPRO brought our home back to normal after the storm. They were so trustworthy and communicative. 

Finding mold in your home can be alarming and concerning and once we called SERVPRO, it was handled right away. Your service was so quick which was great!

It was great how quickly your team worked. Your guys were reliable and I was happy to not have to close my business for any amount of time!

.I didn't know how to handle the mold in my basement or if I was safe. Thank you for explaining to me the whole process and making sure I was at ease about everything. I totally trusted your team with my house.

I would like to say thank you for your quick response and great manners while taking care of my father's home. It was hard for me to be there with my dad through the whole process but that was no problem with your experts. Your team is so well mannered and respectful. Thank you.

Your company came out to our home today. I really needed the help and your men came to my rescue. I know it is a holiday and I appreciate your company more than you know.

My wife and I want you to know of our appreciation for the tremendous service offered by members of your Company.

Earlier this year we had a misfortune of having the interior of our house and its contents covered with soot from a malfunctioning fuel oil furnace. SERVPRO cleaned the walls, ceilings, floors, doors and some of the contents May 7-9.  SERVPRO members involved in the cleanup were:

Todd, Frank, Jon, Tommy and Eddie

All five of them were very professional. They reviewed with us in detail the work to be done and were proactive in suggesting that painting certain parts of the house are necessary when they were doing the remediation.  All five of the employees seemed to know what to do and when to do it.  They were thorough in their cleaning, while, at the same time being courteous and pleasant.  My wife and I were amazed at how meticulous and helpful they were in the cleaning process.

This is our first major experience with SERVPRO. (We had used SERVPRO years ago {Eddie} to clean our HVAC ducts, which was also a favorable experience.)  We are happily relating to our friends how SERVPRO came to our rescue in dealing with the soot issue.

Sincerely yours,

Michael J.

One of your teams just finished servicing us and I'd like to tell you how pleased I am. David, Abraham, Jose, and Melvin arrived at our home on Saturday, June 11th and were courteous, receptive, professional, efficient, punctual and tidy from beginning to end. SERVPRO Bowie responded to our call for help quickly and we are completely satisfied with the job done. We appreciate your help with the  cleanup of our basement and laundry room- the team mentioned above were lifesavers!! We really appreciate all their efforts!!

SERVPRO is a professional company whose work I value. They did a great job completing their task. Thank you!

The crew chief and his team were great! 10/10

I want to complement your lead technician, Cameron, and his team. We were impressed with their work. They made a difficult time much easier because of their kindness and consideration. They are truly a credit to your company.

I cannot think of anyway to improve the excellent and professional service I have already received. Keep up the outstanding work! And THANK YOU!!

I very much appreciate the time your crew chief took to explain the drying/remediation process and answer my questions until I was 100% comfortable. I also thank you for all of the outstanding team members and for their prompt and courteous service.

The office handled my initial call professionally and politely. The technicians were on time and courteous. I give the job a 10.

Found this company online. Husband's elderly uncle was living in filth in a Wash DC apartment and neighbors were complaining about the smell and the cockroaches. They came out the very next day, prepapred to to deal with rotting food, cockroaches, major clutter and heaven knows what else. Very accomodating- handled the whole process by phone.- we dont live nearby. I haven't been to the apartment but they were prompt, efficient and cleaned up a major mess- I am sure it was horribly dirty.

Thomas Murphy, you were an exceptional specialist thru our disaster last month. Talk about dedication! Every morning you were at my property before I was, making calls and supervising work that needed to be done. I will definitely tell my friends and family how great SERVPRO is. Job well done! Thank you!

It was truly a blessing when Tom Murphy came to our aid in May, 2015. The leadership he displayed was phenomenal. He was able to navigate my father and I through uncharted territory of which we had no clue as to where to start. His knowledge and information were critical in helping us to make the right decisions that would be the foundation to rebuilding my father's home and life. We are forever in his debt. I will refer SERVPRO to all of my friends and family.

I couldn't be happier with the service I received from SERVPRO. I give SERVPRO 10's across the board! As a business owner, I am so happy to know SERVPRO is around in case anything should happen in the future.

I appreciate the services that SERVPRO provided after the fire at my property. I especially appreciate the professionalism of SERVPRO Disaster Relief Specialist Thomas Murphy. The guidance and assistance that he provided, especially on the date of the fire, was first rate and very much appreciated. He provided reassurance at a time I really needed it.

I thought that Keith did an outstanding job with supervision and follow-up.

Thank you we had a great experience and I would highly recommend Oz. He was fantastic to work with and very thorough.

The office handled everything wonderfully and very promptly from the initial call to the technicians arriving. The technicians were great, knowledgeable and courteous. The team vacuumed and wiped the surfaces clean upon completion. I give SERVPRO an overall 10!

The service was very professional. Oz is a very pleasant and patient person to deal with.

TJ was so professional and courteous. A source of calm in a stressful situation.

I was very satisfied with the work SERVPRO did and the gentlemen were friendly and professional.  I would give a 10 for the work.

SERVPRO came to my home and did exactly what they said they were going to do. I was left feeling satisfied every step of the way.

Oz was great! He was on time and communicated with me through the entire process.  The entire team was courteous and neat.   The service provided exceeded expectations and I don’t have any recommendations for improvement.

My husband and I wish all companies had workers like Jonathan, Ariana and Justin. Ariana always returned our many calls with a pleasant voice, that meant so much to us. Our sincere thanks to Jonathan for his promptness.